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How We Work

Two delivery models, one partnership. Here's how engagements run from first call to renewed retainer.

How We Work

Two Ways to Work With Us

Choose how your team wants to operate every engagement after the build: a documented handoff or an ongoing partnership with responsibilities defined in the engagement.

Own It

We build it, document it, and hand it over. Your team runs it going forward.

  • One-time engagement with a fixed, scoped quote
  • Deliverable and source ownership terms are defined in the scope
  • Handover includes the agreed runbooks and team training
  • Your team runs and maintains it day-to-day
  • Future changes scoped and billed as new work
Recommended

Managed Partnership

We handle the operating, monitoring, and improvement responsibilities defined in the engagement.

  • Monthly retainer with flexible scope
  • We handle the agreed operations, monitoring, and maintenance work
  • Tuning and optimization follow an agreed review cadence
  • Monitoring access and reporting are defined in the engagement
  • On-demand modifications within agreed scope
  • Quarterly scope reviews as your needs evolve
Engagement Timeline

From First Call to Renewed Retainer

The same seven steps on every engagement. Predictable on our side so you can plan on yours.

Step 1

Discovery

Free consultation to scope what you need.

We meet (video or in-person on the Shore), understand your stack, your team, your constraints, and what success looks like. No pressure, no pitch deck.

Step 2

Scope & Proposal

Fixed-price quote by scope, not by hour.

You get a clear scope document with deliverables, milestones, and a single number. If we think the project should be broken into phases, we tell you and explain why.

Step 3

Build

We execute. You review at agreed checkpoints.

Weekly updates. Review checkpoints at key milestones. Change requests handled in writing so nothing gets lost or rebuilt twice.

Step 4

QA

Testing, documentation, compliance checks.

We test and document the scoped deliverable. When you provide security or control requirements, we map the implementation to them, record the evidence, and surface gaps for the responsible reviewer before production.

Step 5

Deploy

Launch into your production environment.

Go-live with monitoring in place, rollback plan ready, and your team trained. No vendor disappearing the week of launch.

Step 6

Handoff or Ongoing

Own It wraps here. Managed Partnership continues.

Own It clients receive runbooks, source, credentials, and full documentation. Managed Partnership clients move into ongoing operations with us.

Step 7

Review

Quarterly reviews on Managed Partnership.

Every quarter we review scope, performance, costs, and new opportunities. Your retainer evolves with your business, not against it.

Pricing Philosophy

By Scope, Not by Hour

We quote by scope, not by hour. You'll see the full number before we start. No surprise invoices, no time-sheet haggling, no scope creep charged back to you because we went over on estimates.

Managed Partnership pricing is tiered by scope and activity, and reviewed quarterly as your needs evolve. If your volume drops, so does your retainer. If it grows, we talk about it before anything changes.

Frequently Asked Questions

Common Questions

Ready to Start?

Book a free consultation and we'll figure out which delivery model fits your team.