How We Work

Two delivery models, one partnership. Here's how engagements run from first call to renewed retainer.

How We Work

Two Ways to Work With Us

Every client picks how they want to run every engagement after we build it. Choose the model that fits your team, or switch later.

Own It

We build it, document it, and hand it over. Your team runs it going forward.

  • One-time engagement with a fixed, scoped quote
  • You own the deliverables, source, and documentation
  • Full handover with runbooks and training for your team
  • Your team runs and maintains it day-to-day
  • Future changes scoped and billed as new work
Recommended

Managed Partnership

We run it, monitor it, and keep it improving. You get the outcome without the operational load.

  • Monthly retainer with flexible scope
  • We own operations, monitoring, and optimization
  • Continuous learning, tuning, and optimization included
  • Monitoring dashboard access and regular reviews
  • On-demand modifications within agreed scope
  • Quarterly scope reviews as your needs evolve
Engagement Timeline

From First Call to Renewed Retainer

The same seven steps on every engagement. Predictable on our side so you can plan on yours.

Step 1

Discovery

Free consultation to scope what you need.

We meet (video or in-person on the Shore), understand your stack, your team, your constraints, and what success looks like. No pressure, no pitch deck.

Step 2

Scope & Proposal

Fixed-price quote by scope, not by hour.

You get a clear scope document with deliverables, milestones, and a single number. If we think the project should be broken into phases, we tell you and explain why.

Step 3

Build

We execute. You review at agreed checkpoints.

Weekly updates. Review checkpoints at key milestones. Change requests handled in writing so nothing gets lost or rebuilt twice.

Step 4

QA

Testing, documentation, compliance checks.

Every deliverable is tested, documented, and reviewed against your compliance and security requirements before it touches production.

Step 5

Deploy

Launch into your production environment.

Go-live with monitoring in place, rollback plan ready, and your team trained. No vendor disappearing the week of launch.

Step 6

Handoff or Ongoing

Own It wraps here. Managed Partnership continues.

Own It clients receive runbooks, source, credentials, and full documentation. Managed Partnership clients move into ongoing operations with us.

Step 7

Review

Quarterly reviews on Managed Partnership.

Every quarter we review scope, performance, costs, and new opportunities. Your retainer evolves with your business, not against it.

Pricing Philosophy

By Scope, Not by Hour

We quote by scope, not by hour. You'll see the full number before we start. No surprise invoices, no time-sheet haggling, no scope creep charged back to you because we went over on estimates.

Managed Partnership pricing is tiered by scope and activity, and reviewed quarterly as your needs evolve. If your volume drops, so does your retainer. If it grows, we talk about it before anything changes.

Frequently Asked Questions

Common Questions

Ready to Start?

Book a free consultation and we'll figure out which delivery model fits your team.